RAPID MAID CLEANING LLC - Privacy Policy

Last Updated: 11/14/2025
Legal Entity: Rapid Maid Cleaning LLC
Phone: 616-805-9151
Email: [email protected]

Privacy Policy

This Privacy Policy (“Policy”) describes how Rapid Maid Cleaning LLC (“Rapid Maid Cleaning,” “Rapid Maid,” “we,” “us,” or “our”) collects, uses, stores, and discloses information when you access our website, request a quote, communicate with us, or use our scheduling and referral services (collectively, the “Services”).
By accessing or using our Services, you consent to the practices described in this Policy.

1. Consent to Contact & Communications

By submitting your phone number and/or email, you provide express written consent for Rapid Maid Cleaning LLC, its agents, and service providers to contact you via:

Phone calls

SMS/MMS messages

Email

Autodialed or prerecorded/artificial voice messages

This consent applies even if your number is listed on the National, State, or Corporate Do Not Call Registries.
Message and data rates may apply. Consent is not a condition of purchase.

You also consent to the recording, monitoring, and retention of calls, texts, and emails for quality, security, compliance, and training purposes.

2. Information We Collect

A. Personal Information

We may collect:

Name

Phone number

Email

Service address

Booking details (square footage, bedrooms, bathrooms, preferences, dates)

Payment information (processed by third-party providers)

B. Automatically Collected Data

We may collect:

IP address

Browser/device data

Clickstream and usage analytics

Cookies, pixels, and similar tracking tools

You may disable cookies, though some functions may not operate properly.

3. How We Use Your Information

We use personal and non-personal information to:

Provide quotes and scheduling

Communicate about appointments

Process payments and invoices

Send updates, confirmations, and reminders

Send promotions or important service notices

Improve our website, systems, and operations

Detect and prevent fraud or unauthorized activity

Comply with legal obligations

We may combine data collected online and offline for these purposes.

4. Sharing & Disclosure

Rapid Maid Cleaning LLC does not sell your personal information.
We may share your information with:

Third-party service providers (scheduling, payment processing, communications, analytics)

Independent cleaning contractors for scheduling purposes

Legal authorities where required by law

Successor entities in a merger or acquisition

All service providers are required to maintain confidentiality.

5. Payment Authorization & Automatic Charges

By booking service through us, you authorize Rapid Maid Cleaning LLC to:

Securely store your card on file

Automatically charge your card after the cleaning is completed

Charge any additional fees, add-ons, rescheduling fees, late cancellation fees, or damage/violation fees consistent with our Terms of Service

No refunds are issued unless expressly required by applicable law.

6. Data Security

We employ commercially reasonable administrative, technical, and physical safeguards.
No method of transmission or storage is guaranteed to be 100% secure.

7. Data Retention

We retain information as long as necessary to:

Provide the Services

Meet legal obligations

Resolve disputes

Enforce agreements

8. Your Rights

You may request:

Access

Correction

Deletion

Marketing opt-out

Email [email protected] for requests.

9. Children’s Privacy

We do not knowingly collect data from children under 13.

10. Third-Party Sites

We are not responsible for third-party websites linked to or from our site.

11. Changes to This Policy

We may update this Policy at any time. Continued use of our Services constitutes acceptance.